Terms & Conditions

These Terms & Conditions govern your use of the ScaffQuote website and software (the "Service"). The Service is provided by ScaffQuote UK ("ScaffQuote", "we", "us"), a sole trader business operated by Ade Oduntan, trading from 6 Barking Wharf Square, IG11 7EZ, Essex, United Kingdom. ScaffQuote UK is not a registered company and is not currently VAT registered, so no Companies House number or VAT number applies. When you use the Service you are contracting with ScaffQuote UK. You can reach us at hello@scaffquote.co.uk, and full trader details are on our Legal & business information page.

1. Acceptance of these terms

By creating an account, purchasing a subscription, or otherwise continuing to use the Service, you agree to these terms. If you are using the Service on behalf of a business, you confirm you have authority to bind that business. If you are using it as an individual, you confirm you are of legal age to enter into a contract.

2. What the Service does

ScaffQuote helps scaffolding contractors produce priced, branded quotation documents and related paperwork from job details you enter. Outputs are working documents based on the rates and information you supply. You remain responsible for checking every figure, dimension, design assumption and compliance reference before sending a quote to a client or relying on it on site. ScaffQuote does not provide engineering, legal or professional design advice, and outputs are not a substitute for review by a competent person under TG20:21 or any other standard.

3. Your account

• You must provide accurate account and company information and keep it up to date.
• You are responsible for keeping your login credentials confidential.
• You are responsible for all activity that takes place under your account.

4. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected, for your own business purposes. You must not reverse engineer the Service, resell or redistribute access to it, or circumvent usage limits such as monthly quote allowances.

5. Acceptable use

You must not misuse the Service. In particular you must not:

• use it for any unlawful purpose, or for fraud, spam or misleading commercial claims;
• upload or generate content that infringes another party's intellectual property or other rights;
• interfere with the security or integrity of the Service, including introducing malware, probing or scanning our systems, or scraping data;
• attempt to access accounts, data or areas of the Service that do not belong to you.

If you believe content generated or hosted through the Service infringes your rights, contact us at hello@scaffquote.co.uk and we will review it. We may remove or restrict content, and we may suspend accounts for repeated or serious infringement.

6. Your content

You keep ownership of the company details, logos, rate cards and job information you put into the Service. You grant us a limited licence to host and process that content solely to provide the Service to you. You confirm you have the rights to any content you upload, including logos and client information.

7. Our intellectual property

ScaffQuote retains all ownership of the Service, including its software, pricing logic, document templates, documentation and branding. Nothing in these terms transfers any of that to you.

8. Service availability

We work to keep the Service available and accurate, but we do not guarantee uninterrupted or error-free performance. Maintenance, third-party outages and factors outside our control may affect availability. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Payments, subscriptions and taxes

Paid plans are sold on a recurring subscription basis at the prices shown on our pricing page, in pounds sterling, and renew automatically until cancelled. Free trials, where offered, convert into a paid subscription at the end of the trial period unless you cancel first.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, invoicing, cancellation and refund mechanics are governed by Paddle's Buyer Terms. See our Refund Policy for our money-back guarantee.

10. Suspension and termination

You may cancel your subscription at any time and keep access until the end of your paid period. We may suspend or terminate access where there is a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. Where practical we will give you notice and an opportunity to fix the problem. On termination you may export your quotes for a reasonable period before data is deleted or anonymised.

11. Liability

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law. Subject to that, we are not liable for indirect, consequential or special losses, including lost profits, lost contracts, lost data or loss of goodwill, and our total aggregate liability is limited to the fees you paid us in the 12 months before the claim arose.

12. Indemnity

You will indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these terms.

13. Changes to these terms

We may update these terms as the Service develops. We will post the updated version here with a new "last updated" date, and material changes will be notified by email or in-app.

14. General

You may not assign these terms without our consent; we may assign them as part of a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.