Privacy Notice

This notice explains how ScaffQuote UK ("we", "us") handles personal data. ScaffQuote UK is a sole trader business operated by Ade Oduntan, trading from 6 Barking Wharf Square, IG11 7EZ, Essex, United Kingdom, and is the data controller for the personal data described here, we decide why and how it is processed. You can contact us about privacy at hello@scaffquote.co.uk. Full trader details are on our Legal & business information page.

What we collect and why

• Account data, name, email address, login credentials. Used to create and secure your account. Legal basis: performance of our contract with you.
• Company profile data. Company name, contact name, phone number, address, VAT number, logo, rate card. Used to produce your branded quotes. Legal basis: contract.
• Quote and job content. The job details and client information you enter. Used to generate and store your quote documents. Legal basis: contract.
• Support messages, emails and messages you send us. Used to answer you. Legal basis: our legitimate interest in supporting customers.
• Usage and technical data, device and browser information, IP address, pages viewed, error logs. Used for security, fraud prevention, troubleshooting and product improvement. Legal basis: our legitimate interest in a secure, reliable service.
• Marketing preferences, where you opt in to product emails. Legal basis: consent, which you can withdraw at any time.

We may also process data where we have a legal obligation to do so, for example accounting and tax record-keeping.

Who we share data with

• Service providers and subprocessors, hosting, database, email delivery, analytics and error-monitoring providers who process data on our instructions.
• Paddle.com, our Merchant of Record, for the sale of our products, subscription management, payments, tax compliance, invoicing and refunds.
• Professional advisers, legal and accounting advisers where needed.
• Authorities. Where we are required to disclose data by law.

We do not sell personal data.

International transfers

Some of our providers process data outside the UK/EEA. Where that happens we rely on appropriate safeguards, such as UK adequacy decisions or standard contractual clauses with the UK addendum.

How long we keep data

We keep account, company and quote data for as long as your account is active, and for up to 12 months after closure so you can reopen or export it. Financial and tax records are kept for as long as UK law requires (normally six years). Technical logs are kept for a shorter period, typically up to 12 months. After that, data is deleted or anonymised.

Your rights

Under UK GDPR you have the right to access your data, have it corrected or erased, restrict or object to processing, request portability, and withdraw consent where processing is based on consent. To exercise any of these, email hello@scaffquote.co.uk; we will respond within one month. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or your local supervisory authority.

Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, row-level database permissions so accounts can only reach their own records, and private storage for uploaded logos.

Cookies

We use essential cookies and local storage to keep you signed in and to run the checkout. We use privacy-friendly analytics that do not set tracking cookies or build cross-site profiles. We do not run advertising or marketing cookies. You can block or delete cookies in your browser settings, though essential cookies are needed for sign-in to work.

Changes to this notice

We will post updates on this page with a revised "last updated" date, and notify you of material changes.